arinalive.ph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how arinalive.ph ("we," "our," "us," or "the Platform"), the operator of the online gaming platform accessible at arinaliveph.net, collects, processes, uses, discloses, retains, and protects personal information about you ("Data Subject," "Player," or "you") when you access or use our services.

arinalive.ph is committed to protecting the privacy and security of personal information entrusted to us by our players. This commitment is grounded in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC), as well as applicable guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

By registering an account, making a deposit, or otherwise using the arinalive.ph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Policy, you should not use the Platform.

2. Data Controller Identity

For the purposes of the Data Privacy Act of 2012, arinalive.ph is the Personal Information Controller (PIC) in respect of personal data collected through the Platform. As the PIC, arinalive.ph determines the purposes and means of processing your personal data.

Where arinalive.ph engages third-party service providers to process data on its behalf (for example, payment processors, fraud detection services, or analytics providers), those providers act as Personal Information Processors (PIPs) and are bound by written data processing agreements that require them to maintain standards consistent with this Policy and RA 10173.

Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and RA 10173. Contact details for the DPO are provided in Section 14 of this Policy.

3. Personal Data We Collect

arinalive.ph collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third parties such as payment processors and identity verification services.

3.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, Philippine mobile number.
• KYC/identity verification data: Government-issued photo ID (e.g., PhilSys, UMID, driver's license, passport), proof of address, and selfie photographs where required for enhanced verification.
• Payment information: GCash mobile number, Maya account reference, bank account details (BPI, BDO, Metrobank), or cryptocurrency wallet address. Note: arinalive.ph does not store full card numbers or complete bank account credentials directly — these are tokenized through payment processors.
• Support communications: Messages, complaints, and correspondence submitted through live chat or email.
• Responsible gaming disclosures: Self-imposed limit settings, self-exclusion requests, and any sensitive information voluntarily disclosed in the course of responsible gaming support interactions.

3.2 Information Collected Automatically

• IP address and approximate geolocation (city/region level);
• Device type, operating system, browser type and version;
• Session timestamps, login history, and session duration;
• Games played, wagering amounts, game outcomes, and bonus usage patterns;
• Deposit and withdrawal transaction records;
• Cookie and session token data (see Section 7).

3.3 Information from Third Parties

• Identity verification results from KYC service providers;
• Transaction confirmation data from GCash, Maya, and banking partners;
• Fraud and AML risk signals from compliance screening services.

4. How We Use Your Personal Data

arinalive.ph processes your personal data for the following specific, explicit, and legitimate purposes:

arinalive.ph does not use your personal data for purposes beyond those described in this Policy without obtaining your separate consent, unless required to do so by applicable Philippine law or PAGCOR directive.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012 (RA 10173), arinalive.ph relies on the following lawful bases when processing your personal data:

• Contract performance: Processing necessary to enter into or perform the player account agreement, including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160, as amended), and tax reporting obligations.
• Legitimate interests: Processing necessary for the legitimate interests of arinalive.ph or third parties, including platform security, fraud prevention, and aggregate analytics for service improvement — provided these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for promotional SMS communications and any non-mandatory data collection. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

6. Data Sharing and Disclosure

arinalive.ph does not sell, rent, or trade your personal data. We may share data with the following categories of recipients only to the extent necessary for the stated purposes:

6.1 Regulatory and Law Enforcement Authorities

arinalive.ph is required by law to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies where lawfully required by court order, regulatory directive, or legal process. These disclosures are mandatory and cannot be withheld or delayed.

6.2 Payment Service Providers

We share payment-relevant personal data with authorized payment processors — including GCash (G-Xchange Inc.), Maya Philippines Inc., partner banks, and cryptocurrency gateway providers — solely to facilitate authorized deposits and withdrawals to and from your arinalive.ph account. These providers are bound by their own privacy policies and by contractual data processing agreements with arinalive.ph.

6.3 Identity Verification Services

KYC data (government ID, selfie photographs, date of birth) is shared with certified identity verification service providers to complete the mandatory identity verification process required by PAGCOR. These providers act as Personal Information Processors under written agreements and are prohibited from using KYC data for any purpose other than verification on behalf of arinalive.ph.

6.4 Technology and Platform Providers

arinalive.ph uses third-party providers for cloud hosting, platform infrastructure, customer support tools, and analytics. These providers access only the minimum data necessary to perform their contracted services and are bound by confidentiality and data processing obligations consistent with RA 10173.

6.5 Game Content Providers

Certain game providers may receive aggregated, non-personally-identifiable gaming activity data for game performance analysis and regulatory reporting. arinalive.ph does not share individually identifiable player data with game content providers for marketing or profiling purposes.

7. Cookies and Tracking Technologies

arinalive.ph uses cookies and similar browser-based technologies on the Platform. A cookie is a small text file stored on your device by your web browser when you access our site. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in, CSRF protection tokens, and session state management. These cookies cannot be disabled without impairing basic Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and last-visited game categories. These improve your experience but are not essential to basic functionality.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate and use the Platform. This data helps arinalive.ph identify usability issues and improve the service. No individually identifiable player data is included in analytics reports.
• Security cookies: Support fraud detection and account security functions, including device fingerprinting used to identify suspicious login patterns.

arinalive.ph does not use third-party advertising or behavioral tracking cookies. We do not participate in cross-site tracking or targeted advertising networks.

You may configure your browser to block or delete cookies; however, doing so may prevent you from logging in or using core features of the arinalive.ph Platform. Most mobile browsers on Android and iOS support cookie management under browser settings.

8. Data Retention

arinalive.ph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. The following retention periods apply as a general guide:

Upon expiry of applicable retention periods, arinalive.ph will securely delete or permanently anonymise your personal data. Mandatory legal retention periods imposed by PAGCOR, the AMLC, or the BIR take precedence over shorter periods that might otherwise apply.

9. Data Security Measures

arinalive.ph implements technical and organizational security measures appropriate to the sensitivity of the personal data we process. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and arinalive.ph servers is protected by SSL/TLS 256-bit encryption. The padlock symbol in your browser bar confirms this protection is active.
• Encryption at rest: Sensitive personal data stored on arinalive.ph servers, including KYC documents and payment references, is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within arinalive.ph is restricted on a need-to-know basis. Employees and contractors with access to personal data are subject to confidentiality obligations and background screening.
• Password security: Account passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plaintext. arinalive.ph staff cannot view your password.
• Two-Factor Authentication (2FA): SMS-based 2FA is available to all players and provides an additional layer of protection against unauthorized account access.
• Penetration testing and audits: arinalive.ph engages third-party security specialists to conduct periodic penetration testing and security audits of the Platform.
• Incident response: arinalive.ph maintains a documented data breach response procedure. In the event of a personal data breach affecting your rights and freedoms, we will notify you and the NPC in accordance with RA 10173 requirements.

10. Your Rights as a Data Subject

Under Republic Act No. 10173, you have the following rights in relation to your personal data held by arinalive.ph. These rights may be exercised at any time by contacting our Data Protection Officer (see Section 14).

To exercise any of these rights, submit a written request to our Data Protection Officer via the contact details in Section 14. arinalive.ph will respond to all verified data subject requests within fifteen (15) working days, extendable by a further fifteen (15) days where the complexity or volume of requests warrants it, with notice provided to the requestor.

If you are not satisfied with our response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official complaints process.

11. Children's Privacy and the 21+ Requirement

arinalive.ph is strictly an adult gaming platform. In accordance with PAGCOR regulations, the minimum age for account registration, deposits, and real-money gameplay is twenty-one (21) years of age. arinalive.ph does not knowingly collect personal data from persons under the age of 21.

Where arinalive.ph has reason to believe that personal data has been submitted by or in relation to a person under the age of 21, the relevant account will be immediately suspended pending investigation, and any personal data collected in connection with the underage account will be deleted or retained only to the extent required by PAGCOR AML compliance obligations.

If you are a parent or guardian and believe that a minor under your care has registered an arinalive.ph account, please contact our Data Protection Officer immediately at the details provided in Section 14.

12. Cross-Border Data Transfers

arinalive.ph may engage service providers — including cloud infrastructure providers, identity verification services, and game content providers — whose servers are located outside the Philippines. Any cross-border transfer of your personal data is subject to the following safeguards consistent with RA 10173 and NPC issuances:

• The recipient country provides an adequate level of data protection, or;
• The data transfer is governed by a written agreement incorporating standard contractual clauses that replicate the protections afforded by RA 10173, or;
• The transfer is necessary for the performance of the player account agreement or for the implementation of pre-contractual measures taken at your request.

arinalive.ph maintains a record of all cross-border data transfers and the safeguards applied. You may request information on specific cross-border transfers affecting your personal data by contacting the Data Protection Officer.

13. Changes to This Privacy Policy

arinalive.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR requirements, our data processing practices, or the services we offer. Material changes will be communicated to registered players via SMS notification to the registered mobile number and/or a conspicuous notice on the Platform prior to taking effect.

The effective date of the current version of this Policy is stated in the hero section at the top of this page and in the Table of Contents. Continued use of arinalive.ph following the effective date of any amendment constitutes acceptance of the amended Policy.

14. Contact Us and Data Protection Officer

For all data privacy inquiries, data subject rights requests, complaints, or questions about this Privacy Policy, please contact arinalive.ph through the following channels:

• Data Protection Officer (DPO):
  Email (plain text — not a clickable link): [email protected]
  Subject line: "Privacy / Data Rights Request"
• General Support: 24/7 live chat accessible through your logged-in arinalive.ph account dashboard.

arinalive.ph commits to acknowledging all data privacy correspondence within three (3) business days and providing a substantive response within fifteen (15) business days. For complex requests requiring extended review, we will notify you of the expected timeline.

If you are not satisfied with our handling of a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines at their official address and through their prescribed complaint procedures.

For responsible gaming concerns — including self-exclusion requests — our support team is available 24/7 and can be reached through live chat or the email address above.